At PointClickCare, our mission is to help providers deliver exceptional care. We're seeking a Principal AI Architect to own both the AI strategy and enterprise architecture vision within a B2B SaaS and enterprise technology environment. This role combines deep hands-on AI architecture with strong enterprise platform experience and operates at the intersection of strategy, execution, and governance.
Requirements
- Define and drive enterprise AI strategy and architecture within a B2B SaaS and enterprise technology environment.
- Design and govern AI solutions across the full customer lifecycle including marketing, sales, solution engineering, quoting, contracting, billing, revenue recognition, service, and customer success management.
- Architect and scale Generative AI, agent-based systems, RAG architectures, and intelligent automation in production SaaS platforms.
- Own enterprise architecture across core business and corporate platforms including customer, revenue, and operational systems such as CRM, quoting, contracting, billing, HR, and IT Service Management environments, with the ability to rapidly learn new technologies and design scalable solution architectures independent of specific tools or vendors.
- Architect and develop agentic enterprise capabilities that enhance business operations, workload orchestration, and user-facing automation.
- Design and implement LLM-powered agents using platforms such as Microsoft Copilot Studio and Salesforce Agentforce.
- Design orchestration patterns using frameworks and platforms such as Salesforce Agentforce, Microsoft Copilot, LangGraph, CrewAI, and LangChain to enable multi-agent collaboration across systems.
- Define architectural guardrails, platform standards, and lifecycle management practices for scalable, secure AI and enterprise systems.
- Act as a technical authority to review, challenge, and guide vendor, system integrator, and internal team architectures.
- Lead architecture governance by defining review frameworks, validating solution designs, and driving alignment to enterprise standards.
- Design target-state architectures, conduct gap assessments, and shape enterprise-wide solution roadmaps.
Benefits
- Benefits starting from Day 1!
- Retirement Plan Matching
- Flexible Paid Time Off
- Wellness Support Programs and Resources
- Parental & Caregiver Leaves
- Fertility & Adoption Support
- Continuous Development Support Program
- Employee Assistance Program
- Allyship and Inclusion Communities
- Employee Recognition
