Technical Account Manager (Integrated Care)

PointClickCare is a health tech company that empowers employees to push boundaries, innovate, and shape the future of healthcare. As a Technical Account Manager, you will proactively enhance the quality of service and help clients better leverage Long-Term & Post-Acute Care and Acute & Payer solutions.

Requirements

• Understanding client’s business and technical requirements
• Proactively identifying and driving improvements that increase stability and scale of technical infrastructure
• Proactive, solution-oriented problem solving, ensuring effective platform adoption
• Providing answers to customer inquiries and managing a diverse and complex scope of support issues
• Developing action plans in collaboration with Customer Success Manager
• Identifying and analyzing underlying trends and helping with root cause analysis
• Acting as a direct point of escalation for high impact Support cases and/or projects
• Ensuring clients have early visibility into product releases and roadmap

Benefits

• Flexible Paid Time Off
• Wellness Support Programs and Resources
• Parental & Caregiver Leaves
• Fertility & Adoption Support
• Continuous Development Support Program
• Employee Assistance Program
• Allyship and Inclusion Communities
• Employee Recognition