Points North is looking for a Senior Product Owner to own product decisions and drive hands-on execution for an established B2B software application. This individual will be responsible for developing a keen understanding and expertise of the existing systems, stabilizing and improving the legacy parts, and increasing retention in a fast-paced environment.
Requirements
- Influence Product Strategy and Decisions
- Own product direction and day-to-day product decisions for core platform capabilities
- Define measurable outcomes and priorities that balance stability and retention, customer value, and modernization
- Partner with Engineering on the overall product roadmap
- Write epics, user stories, and detailed acceptance criteria
- Conduct discovery and user research: customer interviews, workflow mapping, pain point validation, and value testing
- Maintain an organized product ticket backlog for our client-facing teams
- Triage defects and production issues in partnership with Implementation, Client Support and Engineering
- Participate in our Agile product development process
- Drive improvements in reliability, performance, accuracy, and usability across complex payroll/compliance workflows
- Ensure changes preserve the trust we have with our clients by considering and mitigating impacts to their existing workflows
- Partner with Support and Implementation to reduce friction, improve tooling, and increase effectiveness with clear, measurable outcomes
- Use data and feedback loops (support trends, customer escalations, implementation insights, adoption signals) to target improvements that move retention
- Own requirements, documentation and outcomes for integrations with our partners
- Translate integration needs into clear product workflows, API requirements, data mapping expectations, and operational support considerations
- Communicate Releases and Drive Readiness
- Coordinate and deliver release communications (what changed, who it impacts, why it matters, how to use it)
- Partner with Marketing on positioning/enablement, while personally owning release comms and internal readiness
Benefits
- Comprehensive medical, dental, and vision plans
- Employer-matching contributions to a SIMPLE Traditional and/or ROTH IRA plan
- Generous PTO, paid holidays, and Volunteer Time Off (VTO)
- Professional development is encouraged
- Flexibility in remote or hybrid arrangements
