Customer Experience Specialist (2-Year Contract)

Porsche Singapore Pte Ltd is seeking a Customer Experience Specialist to deliver a professional, prompt and best-in-class service experience to customers across various communication channels. The role aims to create excitement and build trust, ultimately achieving the overall targeted customer satisfaction.

Requirements

• Prior experience in a call centre or customer service role, ideally within the automotive, hospitality, or luxury service industry.
• Strong communication skills with a warm, customer-centric approach and professional phone etiquette.
• High level of organisational ability with excellent attention to detail, accuracy, and follow-through.
• Proficiency in Microsoft Office; prior experience with DMS or CRM systems is an advantage.
• Ability to multitask effectively in a fast-paced, high-volume environment.
• Problem-solving mindset with the ability to handle first-level escalations calmly and professionally.
• Positive attitude, proactive approach, and strong teamwork skills.
• Ability to perform rotating shift work including weekends and public holidays.
• Singaporean or Singapore Permanent Resident (SPR) preferred