Senior Customer Success Manager

We are seeking a Senior Customer Success Manager to drive success for our largest customers by ensuring they achieve maximum value from our platform. The ideal candidate will have experience in customer success or account management, strong technical aptitude, and a proven understanding of e-commerce businesses and marketing strategies.

Requirements

• 4+ years of customer success or account management experience in SaaS, marketing, or e-commerce technology
• 1+ years of sales experience (e.g., Account Management) preferred
• Strong technical aptitude and ability to navigate complex tools or workflows
• Proven understanding of e-commerce businesses, marketing strategies, and industry trends
• Driven by curiosity and passion for empowering customers to succeed
• Excellent problem-solving skills, with high reliability and outstanding follow-through
• Proactive, autonomous, and adaptable
• Outstanding written and verbal communication skills

Benefits

• Salary range of USD $100,000 to $117,000 base plus variable compensation (20%) and equity
• Flexible paid time off to recharge and prioritize your well-being
• Comprehensive health, dental, vision insurance