Duty Manager

The Duty Manager ensures the overall functioning of the hotel during specific shifts, ensuring smooth operation of all departments and addressing any issues or emergencies that may arise.

Requirements

• Supervise and manage the overall operations of the hotel during assigned shifts
• Act as the point of contact for guests, handling inquiries, requests, and complaints
• Coordinate and oversee the work of front office, housekeeping, security, and maintenance staff
• Ensure compliance with hotel policies, procedures, and safety standards
• Manage room inventory and occupancy levels
• Respond to emergencies, incidents, and security concerns
• Coordinate with other departments
• Handle administrative tasks
• Train and mentor staff
• Act as a role model and ambassador for the hotel
• Check billing instructions and monitors guest credit
• Analyse and approve discounts and rebates
• Analyse the rate variance report to ensure rooms revenue control
• Provide input into the development and implementation of the department’s policies, systems, processes and procedures