Customer Success & AI Onboarding Specialist
Power MonitorsCharlottesville, Virginia, United States
Posted March 30, 2026
Full Time
About the Company
PQCanvass and Merlin's parent company has 38 years of industry credibility and a bold new AI-driven product direction.
Job Description
We are seeking a Customer Success & AI Onboarding Specialist to guide customers from initial setup through confident, ongoing use of our AI-powered products PQCanvass and Merlin. This role will require educating customers, advocating for their needs, and bridging the gap between our engineering depth and their day-to-day operational needs.
Requirements
- 3+ years of experience in customer success, technical training, applications engineering, or a related field
- Working knowledge of power quality concepts (harmonics, voltage sags, transients, power factor, IEEE 519, etc.)
- Demonstrated ability to explain technical concepts clearly to non-technical audiences
Benefits
- Competitive base salary
- Performance-based bonus
- Comprehensive benefits package including medical and 401(k)
- Opportunity to grow alongside Merlin and PQCanvass
- Professional development support
