ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. We’re more than a company—we’re a community of over 12,000 driven professionals, with offices across the globe, partnering with industry leaders like Pragmatic Play, delivering world-class gaming experiences to players everywhere.
Requirements
- Report directly to the Head of QC & Training
- Develop and maintain training manuals, processes and procedures
- Maintain accurate records of training activities
- Collaborate with other departments to ensure that training standards are being met
- Provide regular reports on training activities to senior management
- Coordinating the activity of the team members to fulfill the department's objectives in a timely manner
- Leading the team of supervisors and training specialists to ensure processes are aligned with company standards and procedures
- Meet the department’s KPIs established on a quarterly and annually basis
- Responsible for creating and conducting individual meetings, training programs, and workshops for all team members who need additional training and personal development
- Control the activities of the team supervisors daily, weekly, and monthly, to ensure that the entire workload of the Training department is complete and in accordance with the approved KPIs
- Responsible for creating, checking, and updating all the internal department documentation, procedures (SOPs) and databases
- Responsible for providing feedback and evaluation to the line manager on the quality of work for each team member, monthly, quarterly, and annually
- Prepares and guides managers, supervisors and others involved in employee development efforts
- Plans, organizes, facilitates and orders supplies for employee development
- Analyses and reports performance process trends along with suggestions for improvement
- Defines / implements, measures, analyzes, improves and controls different reporting solutions according to the needs of the project and the clients / beneficiaries
- Actively participate in the planning and testing of new introduced products
- Actively participates in the performance evaluation process of his team members
Benefits
- Competitive salary
- An exceptional studio space in a modern office building in São Paulo
- International work environment
- Opportunities for advancement to higher positions in online casino
- Grow with ARRISE | Learning Hub - personalized learning, gamified growth, and endless career development at your fingertips
