The Retail Supervisor is responsible for delivering exceptional brand and customer experiences, driving store sales, and fostering a welcoming retail environment.
Requirements
- Provide knowledgeable, friendly service in person, over the phone, or through digital channels, following prAna’s service standards.
- Lead sales floor operations, directing team members to best serve guests and maximize sales.
- Deliver clear, direct, and timely coaching feedback while communicating observations to the Store Manager.
- Set a motivating tone by leading through example with a customer-obsessed mindset.
- Take ownership of key store responsibilities, focusing on merchandising, training, operations, and marketing execution.
- Handle customer and staff concerns professionally, ensuring a respectful resolution.
- Proactively address operational challenges, making informed decisions while following prAna guidelines.
- Execute store opening and closing duties, including cash handling, alarm settings, and paperwork completion.
- Follow all safety and security guidelines while on shift.
- Welcome prAna guests warmly and provide an engaging, educational shopping experience.
- Assist guests in finding merchandise and make thoughtful recommendations to maximize store sales.
- Handle special orders, exchanges, returns, and in-store purchases from prAna.com.
- Accurately and efficiently process sales transactions using the prAna POS system.
- Develop expertise in prAna’s product line through training and enthusiastically educate customers about our apparel and accessories.
- Support inventory cycle counts, order processing, and stockroom organization.
- Help maintain a clean and organized store by assisting with regular tasks such as cleaning windows and bathrooms, sweeping floors, and dusting surfaces.
- Follow inventory control and loss prevention policies.
- Assist with merchandising, floor resets, and visual directives to enhance the customer experience.
- Follow safety and security protocols at all times.
- Share ideas and input for store and region-specific events that amplify prAna’s voice in the outdoor world.
Benefits
- Life/Work balance
- Generous product discounts on prAna and Columbia Sportswear brands
- Store credit for purchasing product
- Medical, dental, and vision coverage
- Participation in 401(K) program
- Eligibility to participate in the prAna Retail Quarterly Bonus Plan
