The Community Manager will oversee apartment community operations, provide leadership and supervision, and manage compliance with Fair Housing and Fair Credit Reporting Requirements. They will also assist with file audits, HUD management, and customer service efforts to meet performance targets.
Requirements
- Manage property and staff ensuring compliance with all Fair Housing and Fair Credit Reporting Requirements, Human Resources and Operations policies and procedures, and Safety Management programs
- Assist with file audits, HUD management and occupancy reviews and INSPIRE inspections
- Administer HUD recertifications and supervise all aspects of monitoring agency compliance including proper recertification, interim recertification procedures and coordinate annual unit inspections
- Oversee the day-to-day outreach, sales, and customer service efforts to meet and exceed performance targets
- Evaluate current market conditions and competition
- Increase revenue while maintaining controllable expenses including revenue collections and delinquency control
- Provide customer service to residents, resolving any issues that may occur and ensuring maintenance completes service requests
- Ensure that all property reporting is completed in a timely manner (i.e., financial reports, marketing reports)
- Operate within budget and purchasing guidelines
- Maintain curb appeal by walking/inspecting property and vacant units
- Ensure company policies and procedures are met
- Attend court proceedings, as necessary
- Coordinate and lead staff meetings, as necessary
- Supervise, review, evaluate, and counsel employees in conjunction with the directives of the Area
- Promote Resident Services initiatives to drive efforts at the community level, engaging residents in social, educational, planned activities and events
- Prepare reports of all operational financial data to the Regional Property Manager, Property Staff Accounts and other Corporate Departments as requested
- Lead staffing, training, and development initiatives for the property to ensure the best talent is part of the property team
Benefits
- 2 weeks paid vacation
- sick and related leave
- 11 paid holidays
- health & welfare benefits
