Service Delivery Specialist - Evergreen

The Service Delivery Specialist role at Presence involves owning day-to-day service delivery execution across a portfolio of districts, managing provider alignment, and ensuring referrals are fulfilled on time and in line with revenue goals.

Requirements

• 3+ years in operations, customer success, or service delivery roles
• Experience owning customer outcomes tied to SLAs, service targets, or revenue goals
• Confident decision-maker with a strong business mindset
• Proven ability to communicate clearly with both internal account managers and external partners
• Strong organizational and coordination skills across multiple accounts
• Comfortable working with metrics, forecasts, and operational tools (e.g., spreadsheets, CRMs, dashboards)

Benefits

• Comprehensive benefit plans, including medical, dental, and vision coverage
• Discretionary paid time off and 15 days paid time off starting
• 401K savings plan with a company match
• $500 home office stipend
• Benefits package including company-paid life insurance, AD&D, Employee Assistance Program, and disability benefits
• Wellness programs with Headspace, Peloton, and One Medical
• Paid parental and caregiving leave
• Professional Development opportunities