Guest Service Agent - Baymont Keystone Near Mt. Rushmore
Presidential HospitalitySouth Dakota, United States
Posted January 6, 2026
14000 - 15000 USD year
Full Time
About the Company
Presidential Hospitality owns and operates a portfolio of five hotels located in South Dakota under the Choice and Wyndham family of brands, providing guests with top-notch accommodations and a high level of service.
Job Description
Presidential Hospitality is looking for a Guest Service Agent to provide exceptional service to our guests. As a Guest Service Agent, you will be responsible for managing all aspects of guest accommodation, including check-in and check-out, managing online and phone reservations, and responding to client complaints.
Requirements
- Work experience as a Hotel Front Desk Agent, Receptionist, or similar role
- Experience with hotel reservations software
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
- Phone etiquette and utilize a script with every phone call.
- Ability to multi-task in a fast-paced environment where you must remain calm under pressure while working with urgency to get transactions completed in a timely manner.
- Lift up to 30lbs, repeated bending and stooping, and stand for long periods of time.
- Ability to commute to Keystone, SD for all shifts.
