Guest Services Agent
Presidio183 LLCAustin, Texas, United States
Posted February 24, 2023
Full Time
About the Company
Presidio183 LLC operates hospitality services, providing breakfast and front desk operations for a hotel or lodging establishment. The company manages guest registration, reservations, concierge duties, and kitchen sanitation to ensure a high standard of guest experience.
Job Description
Front Desk Agents are responsible for greeting and registering guests, providing excellent customer service, and ensuring smooth hotel operations. This role involves managing reservations, resolving guest inquiries, maintaining high standards of appearance, and adhering to Mid-Continent Hospitality policies. The agent will also be familiar with emergency procedures and operate various front desk systems.
Requirements
- High School diploma or equivalent required.
- Experience in a hotel or related field helpful.
- Positive and upbeat personality with customer service focus.
- Ability to multi-task, detail-oriented, and problem-solve.
- Must be able to handle stressful situations and customer interactions.
