Business Analyst, Customer Care
PricelineMumbai, Maharashtra, India
Posted January 8, 2026
Full Time
About the Company
Priceline, part of Booking Holdings Inc., has been a leader in online travel for over 25 years. Through our innovative technology, we make travel affordable and accessible for all, helping millions of travelers each year experience the moments that matter most. Whether it’s a much-needed getaway, wedding, reunion, graduation, or rooting on a favorite team—those are the moments that nobody should miss out on. We welcome people who are at the top of their game, who want to learn and grow with others and who take their work seriously – but not themselves. We’re building an inclusive and uniquely talented team to make sure our customers can be there for all of life’s important moments. Come join us!
Job Description
As a Business Analyst, you will be involved in highly analytical, strategic, and visible projects, providing data-driven insights that enhance the customer experience and streamline operations.
Requirements
- 4+ years of analytics/consulting experience, travel, or ecommerce/retail industry preferred
- Expertise in advanced SQL, data analysis, and data visualization with hands-on experience on Excel, BigQuery, and BI tools like Tableau.
- Experience with Python, ETL, PostgreSQL, GenAI, and Salesforce Reporting would be a plus