Business Analyst, Customer Care Analytics

This role is eligible for our hybrid work model: Two days in-office. As a Business Analyst, you will be involved in highly analytical, strategic, and visible projects, analyzing customer care performance, tracking trends, and identifying growth opportunities.

Requirements

• 4+ years of analytics/consulting experience, travel, or experience in the e-commerce/retail industry preferred
• Expertise in advanced SQL, data analysis, and data visualization with hands-on experience with Excel, BigQuery, and BI tools like Tableau.
• Experience with Python, data modeling, and GenAI would be a plus.
• Excellent written and verbal communication; extremely proficient in data storytelling.
• Ability to work and multitask in a changing environment.
• Strong analytical and problem-solving skills.
• Intellectual curiosity with a demonstrated ability to learn and master new subject/skill areas quickly.
• Project management and work structure skills—excellent attention to detail and ability to work independently.
• Entrepreneurial spirit, owner mindset, and taking initiative.
• Illustrated history of living the values necessary to Priceline: Customer, Innovation, Team, Accountability, and Trust.
• Unquestionable integrity and ethics are essential.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance