End User Systems Support Specialist

The End User Systems Support Specialist plays a key role in ensuring smooth daily operations of the organization's IT infrastructure and end-user technology. The role supports both user onboarding and offboarding processes and contributes to technology recovery and resilience planning.

Requirements

• Technical Support / User Assistance: Provide first level support for hardware, software, and network issues.
• Troubleshooting: Diagnose and resolve issues related to desktops, laptops, printers, and mobile devices.
• Installation & Configuration: Set up new hardware, software, operating systems, and applications.
• Maintenance: Perform updates, vulnerability remediation, and routine system checks.
• Documentation: Maintain records of issues, solutions, assets, and inventory.
• System Administration: Ensure network and server infrastructure is fully operational, secure, and protected from threats.
• System Access Management: Ensure appropriate access rights are granted and revoked in a timely manner.
• Technology Recovery / Business Continuity: Assist in coordinating and performing local recovery tests.
• Compliance: Adhere to all internal policies, procedures, and regulatory requirements as communicated by the Compliance function.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Generous Parental Leave
• Tuition Reimbursement