The End User Systems Support Specialist plays a key role in ensuring smooth daily operations of the organization's IT infrastructure and end-user technology. The role supports both user onboarding and offboarding processes and contributes to technology recovery and resilience planning.
Requirements
- Technical Support / User Assistance: Provide first level support for hardware, software, and network issues.
- Troubleshooting: Diagnose and resolve issues related to desktops, laptops, printers, and mobile devices.
- Installation & Configuration: Set up new hardware, software, operating systems, and applications.
- Maintenance: Perform updates, vulnerability remediation, and routine system checks.
- Documentation: Maintain records of issues, solutions, assets, and inventory.
- System Administration: Ensure network and server infrastructure is fully operational, secure, and protected from threats.
- System Access Management: Ensure appropriate access rights are granted and revoked in a timely manner.
- Technology Recovery / Business Continuity: Assist in coordinating and performing local recovery tests.
- Compliance: Adhere to all internal policies, procedures, and regulatory requirements as communicated by the Compliance function.
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Generous Parental Leave
- Tuition Reimbursement