Operations Manager
PrimeFlightCity of Syracuse, New York, United States
Posted May 8, 2026
Full Time
About the Company
PrimeFlight Aviation Services delivers comprehensive ground handling, aircraft appearance, and passenger support solutions to airlines and airports worldwide, ensuring safe, efficient, and comfortable operations. With more than 18,000 staff across 235 airports and a portfolio of subsidiaries such as Prime Appearance, Garsite, and Skytanking, the company combines operational expertise with advanced software tracking and staffing capabilities. PrimeFlight’s core focus on quality, safety, and a positive customer experience differentiates it as a trusted partner for airlines seeking reliable, end‑to‑end aviation services. The company’s mission to create value for stakeholders—customers, employees, the environment, and communities—underpins its commitment to sustainable, high‑performance service delivery.
Job Description
The Operations Manager is responsible for overseeing all aspects of field operations, including leading the operations team, coordinating with airlines and airport authorities, and ensuring the implementation of operational procedures and policies.
Requirements
- Manage the delivery of services for customer airlines and airports in accordance with the contract and within the agreed budget level
- Ensure safety and security policies and procedures are in accordance with all applicable standards set
- Liaise with airline station managers, airport operations managers, handling agents, Customs, Immigration and Security officials, and other airport stakeholders
- Manage local Recruiting and Staffing initiatives, following recruiting and hiring policies and procedures and ensuring staffing levels are maintained to meet internal/external service level/quality assurance standards
- Monitor performance and take action to correct any shortfalls
- Collaborate with Senior leadership operational gaps, irregularities and audits
- Guide and mentor the local team
- Investigate and report all accidents, incidents, and irregularities, including work-related accidents/incidents, passenger incidents involving PrimeFlight employees and property and/or aircraft damage
- Ensure compliance with all local, state, and federal regulations and laws as well as required security measures
- Promote and support workplace diversity initiatives
- Assist and/or lead startup operations across all lines of business
- Perform any additional duties as assigned by management
Benefits
- 401k Matching
- Retirement Plan
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Disability Insurance
- Paid Time Off