Senior IT PM, ServiceNow Portfolio

Senior IT Project Manager position responsible for delivering ServiceNow initiatives on time, within scope, and aligned with platform strategy, governance standards, and organizational priorities.

Requirements

• Define project scope, objectives, deliverables, and success criteria in alignment with business goals.
• Develop detailed project plans, schedules, and work breakdown structures.
• Manage project execution, ensuring timely completion within scope, budget, and quality standards.
• Collaborate with business units, IT teams, and executive stakeholders to define project requirements.
• Facilitate regular status meetings and steering committee meetings, providing clear and concise project updates.
• Manage stakeholder expectations and address concerns proactively.
• Identify, assess, and mitigate project risks and issues to minimize impact on timelines and budgets.
• Develop contingency plans and escalate critical issues when necessary.
• Monitor project budgets, ensuring cost control and efficient resource utilization.
• Coordinate with internal teams and vendors to allocate resources effectively.
• Work with external vendors, consultants, and service providers to ensure successful project delivery.
• Manage contracts, service level agreements (SLAs), and vendor performance.
• Apply appropriate project management methodologies (Agile, Waterfall, or Hybrid) based on project needs.
• Lead Agile ceremonies (stand-ups, retrospectives, sprint planning) when managing Agile projects.
• Ensure project deliverables meet IT governance, cybersecurity, and regulatory compliance requirements.
• Conduct testing, quality assurance, and user acceptance testing (UAT) coordination.
• Maintain project documentation, lessons learned, and post-implementation reviews for future improvements.
• Drive process optimization and best practices for IT project management.

Benefits

• 401k Matching
• Retirement Plan
• Tuition Reimbursement