IT Support Analyst

Role Overview

The IT Support Analyst provides escalated technical support and training to end users, troubleshooting software/hardware issues, and collaborating with other technical resources to solve complex problems.

What You Will Do

Supply and deploy technical solutions to business problems, provide excellent customer support, and provide escalated and advanced hardware and software support to business users.

Why It Might Be a Fit

The ideal candidate has 1-3 years of experience in providing customer service through hardware and software technical support, advanced hardware and software troubleshooting skills, and strong communications skills with a focus on customer service.

Requirements

• 1-3 years' experience in providing outstanding customer service through hardware and software technical support
• 1-3 years' experience using a ticketing system
• Advanced hardware and software troubleshooting skills
• High knowledge and proficiency of Windows 10/11, Office 365 Product Suite, Adobe, and other SAAS applications
• Azure Active Directory, Command prompts, and Microsoft PowerShell experience
• At least 1 year of regular use of AD Users and Groups in providing normal AD administration
• CompTIA Network+, A+, Software+, or equivalent certification

Benefits

• Security clearance/training
• On-Call support
• Other duties as assigned