Customer Service Advisor
Printed.comEngland, United Kingdom
Posted March 30, 2026
Full Time
About the Company
Printed.com is one of the largest and fastest growing online print shops in the UK, with a passionate team who are mad about printing, designing, building and growing the business.
Job Description
We are looking to recruit an enthusiastic and passionate Customer Service Representative to join our Customer Service team in Cramlington. The CS team is the heart of our organisation, with many opportunities for career advancement and a supportive environment that fosters growth.
Requirements
- Deal effectively with customers on a daily basis in a polite and professional manner
- Respond to emails efficiently, follow up with calls as required
- Ensure all problems or complaints are dealt with in a timely manner including arranging reprints or processing refunds/discount codes
- Responsible for review of reprinted jobs prior to dispatch
- Tracking deliveries with courier service and recording relevant information
- Managing returned jobs via courier service
- Accurately log all calls throughout the day
- Deal with immediate contact channels on a daily basis i.e. calls, chat service, social media
- Respond to reviews on Trustpilot
Benefits
- 22 days holiday rising to 25
- Staff discounts & Friends and Family discounts
- Breakfast and drinks provided
- Charity day per annum supported
- Summer and Christmas Parties
- Street food days
- Access to Perkbox portal
