Customer Delivery Lead
PRISM+Kuala Lumpur, Kuala Lumpur, Malaysia
Posted November 17, 2025
Full Time
About the Company
PRISM+ expands into a smart home ecosystem in Singapore, offering TVs, monitors, and appliances.
Job Description
We are looking for a full-time Customer Delivery Lead based in Malaysia who will be the heart and soul of PRISM+ for our customers.
Requirements
- Diploma or Degree holder or equivalent
- A minimum of 3-5 years of relevant work experience in Customer Service, preferably in E-Commerce would be an advantage.
- Exceptional leadership, interpersonal, problem solving, and people management skills.
- Excellent phone etiquette and strong verbal and written communication skills.
- Strong problem-solving capabilities with a customer-focused approach.
- Ability to multitask, stay organized, and perform effectively under pressure.
- Experience with Zendesk or other customer service management systems is an advantage.
- Basic knowledge of e-commerce platforms and logistics processes.
- Familiarity with order delivery management systems and scheduling tools.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook) or equivalent software applications
Benefits
- 14 days annual leave
- 1 day paid birthday leave
- Annual outpatient benefit (Includes dental and optical benefits)
- Annual performance increment
- Annual performance bonus
- Free flow snacks and drinks
