Head of Customer Success
Pro Coffee GearLima, Lima, Peru
Posted April 11, 2026
Full Time
About the Company
Pro Coffee Gear is a specialty retailer and distributor of high‑performance coffee equipment, serving cafés, roasteries, and hospitality venues across North America. Leveraging a team of seasoned technicians, the company offers hands‑on product expertise, from espresso machines and grinders to brewing accessories, ensuring clients receive tailored solutions and reliable after‑sales support. Its purpose‑driven approach prioritizes quality, durability, and customer education, positioning Pro Coffee Gear as a trusted partner for businesses that demand both technical excellence and a sustainable, community‑focused supply chain. By combining deep industry knowledge with a commitment to service, the company differentiates itself in a crowded market, delivering not just equipment but the expertise needed to run a successful coffee operation.
Job Description
Head of Customer Success to lead and evolve our global customer experience function, driving satisfaction, loyalty, and operational excellence throughout the customer journey.
Requirements
- 5+ years of experience in client-facing operations or customer success role
- 2+ years in leadership capacity
- Background in e-commerce operations
- Shopify and QuickBooks experience preferred
- Strong analytical and problem-solving skills
- Familiarity with professional coffee equipment or the specialty coffee industry is an advantage
Benefits
- Flexible work environment
- Opportunity to lead a high-impact function within a fast-growing brand
- Collaborative and passionate culture driven by innovation and a love for coffee