Head of Customer Success
Pro Coffee GearCape Town, Western Cape, South Africa
Posted April 8, 2026
Full Time
About the Company
Pro Coffee Gear is a rapidly growing e-commerce company at the forefront of the coffee equipment industry.
Job Description
We are seeking an experienced Head of Customer Success to lead and evolve our global customer experience function, driving satisfaction, loyalty, and operational excellence throughout the customer journey.
Requirements
- 5+ years of experience in client-facing operations or customer success
- Background in e-commerce operations; Shopify and QuickBooks experience preferred
- Outstanding written and verbal communication skills
- Strong analytical and problem-solving skills
- Familiarity with professional coffee equipment or the specialty coffee industry
Benefits
- Remote-first work environment
- Flexible work environment
- Collaborative, passionate culture driven by innovation and a love for coffee
