Customer Success Specialist | Coffee Industry

Customer Success Specialist role with a focus on the coffee industry, responsible for leading the customer journey from purchase to long-term success, managing a team, and improving operational processes.

Requirements

• 5+ years of experience in client-facing operations, customer success, or similar roles
• At least 2 years of experience leading teams
• Strong experience in e-commerce operations, with working knowledge of Shopify or similar platforms
• Excellent written and verbal communication skills
• Analytical and problem-solving skills

Benefits

• Opportunity to lead and scale a critical function within a growing company
• Collaborative and passionate culture focused on innovation, ownership, and a shared love for coffee