Customer Success Specialist | Coffee Industry

Customer Success Specialist with Coffee Experience. Lead full customer journey from purchase to long-term success, manage and develop high-performing team, and continuously improve systems for scalable, human-centered service delivery.

Requirements

• 5+ years of experience in client-facing operations, customer success, or similar roles
• At least 2 years leading teams
• Strong experience in e-commerce operations, with working knowledge of Shopify or similar platforms
• Excellent written and verbal communication skills, with a customer-first mindset
• Analytical and problem-solving skills, with the ability to turn insights into action