Customer Success Specialist | Coffee Industry

Customer Success Specialist with Coffee Experience responsible for leading customer journey, team leadership, and process improvement in a fast-growing ecommerce and wholesale distributor of commercial and home espresso equipment.

Requirements

• 5+ years of experience in client-facing operations, customer success, or similar roles
• At least 2 years of team leadership experience
• Strong experience in e-commerce operations
• Working knowledge of Shopify or similar platforms
• Excellent written and verbal communication skills
• Analytical and problem-solving skills
• Experience in the specialty coffee industry or with professional coffee equipment (plus)
• Strong interest in the coffee industry (highly valued)

Benefits

• Opportunity to lead and scale a critical, high-impact function within a growing company
• Collaborative and passionate culture focused on innovation, ownership, and a shared love for coffee