Customer Success Specialist | Coffee Industry

Customer Success Specialist with Coffee Experience, leading the full customer journey from purchase to long-term success, developing a high-performing team, and driving process improvements.

Requirements

• 5+ years of experience in client-facing operations, customer success, or similar roles
• 2+ years of experience leading teams
• Strong experience in e-commerce operations
• Excellent written and verbal communication skills
• Analytical and problem-solving skills

Benefits

• Opportunity to lead and scale a critical, high-impact function
• Collaborative and passionate culture focused on innovation, ownership, and a shared love for coffee
• Flexible working environment