Customer Success Specialist | Coffee Industry

Customer Success Specialist with Coffee Experience, leading end-to-end customer journey from purchase to long-term success, managing team, refining processes, and ensuring every client interaction reflects the quality and care behind our products.

Requirements

• 5+ years of experience in client-facing operations, customer success, or similar roles
• At least 2 years leading teams
• Strong experience in e-commerce operations
• Working knowledge of Shopify or similar platforms
• Excellent written and verbal communication skills
• Analytical and problem-solving skills
• Experience in the specialty coffee industry or with professional coffee equipment
• Strong interest in the space

Benefits

• Opportunity to lead and scale a critical, high-impact function within a growing company
• Collaborative and passionate culture focused on innovation, ownership, and a shared love for coffee