HVAC Dispatcher

Pro Solutions Air is seeking a highly motivated HVAC Service Dispatcher to join our team in Peoria, AZ. The HVAC Service Dispatcher must maintain the technicians daily and on-call schedules, schedule return trips with customers when required parts or equipment are received, and maintain a customer database with up-to-date information.

Requirements

• Answer incoming customer calls
• Schedule and coordinate all service calls
• Create a dispatch ticket for all service calls
• Respond to all messages/emails related to scheduling
• Maintain the dispatch board/schedule
• Forecast workload for 2 weeks out
• Contact customers for scheduling when parts or equipment arrive
• Follow up with customers on recommended work that wasn't approved onsite
• Follow up with customers to get feedback on services after job is completed
• Maintain the maintenance agreements, including scheduling, database information, customer hard files, and renewals
• Update customer files as information is received
• Type service contract proposals for new customers
• Maintain an on-call schedule
• Maintain customer history files in a database
• Input home warranty WO's & Schedule
• Other duties as assigned

Benefits

• Paid Holidays
• Week Paid Vacation
• Salary + Commission