Workers' Compensation Senior Claim Representative II - Eastern Alliance

An exciting opportunity exists to join the ProAssurance family of companies as a Workers' Compensation Senior Claim Representative II. The position is hybrid, based in Charlotte, NC, and requires a minimum of seven years of experience in workers' compensation claims management. The primary responsibility is to consistently execute the Company's Return to Wellness philosophy and business model to achieve favorable outcomes for all parties.

Requirements

• A bachelor's degree and a minimum of seven years' experience in workers' compensation claims management or a minimum of twelve years work experience working in professional claims capacity in worker's compensation without a degree is required.
• Comprehensive knowledge of applicable state laws and industry standards.
• Experience handling serious and catastrophic claims.
• Experience handling complex litigated claims.
• Ability to independently attend insurance and industry/business functions to promote and present a positive image of the Company.
• Ability to conduct educational presentations for agents, customers, and internal audiences.
• Proficiency in Microsoft Office computer applications.
• Ability to learn new computer software applications.
• Advanced analytical ability to analyze and interpret information and make appropriate decisions regarding claims payments.
• Excellent organization and time management skills.
• Excellent negotiation skills.
• Attention to detail in processing all information, establishing priorities and meeting deadlines.
• Excellent analytical and problem-solving skills, including formulating logical and objective conclusions.
• Ability to assess the urgency and importance of a situation and take appropriate action.
• Empathic listener with the ability to listen and respond to another person in a way that engenders mutual understanding and trust.
• Ability to communicate effectively and professionally both verbally and in writing with various constituencies and at all levels, both in and outside of the organization, including agency partners, customers, injured workers and providers.

Benefits

• Paid Time Off
• 401k Matching
• Retirement Plan
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance