Customer Service Representative

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success.

Requirements

• 1.Interact with mobile customers thru voice or livechat channel to provide: Accurate information about plans and services
• 2. Record details of customers concern or inquiries and act in accordance to it.
• 3. Ensure that required changes are made to resolve the queries of the customers.
• 4. Refer unresolved and pending customer grievances to the concerned departments for further investigation.
• 5. Review policies and terms to ensure that we resolve issues as per regulations.
• 6. Acquire and analyse all relevant information to evaluate validity of complaint and identify possible causes.
• 7. Cross sell and promote other amaysim products and services
• 8. Adhere to schedules.
• 9. Provide an excellent customer experience to mobile customers.
• 10. Conform with the account's goals and policies.