Learning and Development Trainer
Probe CXMakati, Philippines
Posted May 18, 2026
Full Time
About the Company
Probe CX is a global customer experience organisation focused on creating environments where digitally-enabled CX thrives. A part of Probe Group, we enhance experiences with the right blend of people and technology to help our clients achieve their CX transformation goals. Partnering with organisations across more than 11 industries, our solutions help unlock trapped CX value. We create meaningful interactions that exceed expectations through our digitally-powered, people-first approach. Rooted in a culture of diversity, accountability and respect, Probe CX designs scalable, end-to-end CX solutions by understanding the challenges of our clients, their employees and their customers. From managed and outsourced services to intelligent automation and workforce transformation, our teams drive tangible results for businesses of all sizes. With over 40 years of experience building socially responsible and sustainable CX solutions, we are the partner of choice for next-generation driven CX.
Job Description
At Probe Group, we're looking for a passionate and engaging Trainer to support onboarding, refresher training, and continuous learning initiatives within our operations team.
Requirements
- Conduct onboarding and refresher training sessions for employees
- Facilitate engaging classroom and virtual training programs
- Support upskilling initiatives and knowledge enhancement activities
- Identify learning gaps and provide coaching or training recommendations
- Assist in creating and updating training materials, guides, presentations, and e-learning content
- Monitor trainee progress and provide feedback to support performance improvement
- Conduct post-training assessments and track training effectiveness
- Ensure training documentation and materials are updated and aligned with operational requirements
- Work closely with Operations, QA, and HR teams to support business goals and employee development
- Participate in calibration sessions and team meetings as needed
Benefits
- Competitive salary and benefits package