Workforce Real Time Analyst
Probe CXQuezon City, Philippines
Posted April 28, 2026
Full Time
About the Company
Probe CX is a global customer experience organisation focused on creating environments where digitally-enabled CX thrives. A part of Probe Group, we enhance experiences with the right blend of people and technology to help our clients achieve their CX transformation goals. Partnering with organisations across more than 11 industries, our solutions help unlock trapped CX value. We create meaningful interactions that exceed expectations through our digitally-powered, people-first approach. Rooted in a culture of diversity, accountability and respect, Probe CX designs scalable, end-to-end CX solutions by understanding the challenges of our clients, their employees and their customers. From managed and outsourced services to intelligent automation and workforce transformation, our teams drive tangible results for businesses of all sizes. With over 40 years of experience building socially responsible and sustainable CX solutions, we are the partner of choice for next-generation driven CX.
Job Description
Workforce Real Time Analyst at Probe Group. Primarily responsible for monitoring real-time call volumes & staffing, performing quality management, information management, report generation, and liaising with other departments.
Requirements
- Analytical, problem-solving skills, detail-oriented, and amenable to work in Wilcon Makati
