Member Advocate | Multiple times/schedules

Member Advocates are the frontline representatives and image of WellTrans Non-Emergency Medical Transportation (NEMT. They handle calls, verify member eligibility, and address customer questions and inquiries.

Requirements

• High school diploma or equivalent required
• 1–2 years of call center or customer service experience
• Ability to pass a criminal background check and drug screening
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Strong verbal and written communication skills
• Excellent customer service skills, including the ability to assist members professionally in challenging situations
• Ability to understand and follow written and verbal instructions and take direction from supervisors
• Professional appearance and demeanor
• Ability to communicate effectively with individuals at all levels and from diverse backgrounds
• Bilingual in English and Spanish preferred; industry knowledge is a plus but not required

Benefits

• Paid Training
• Company sponsored health, vision, dental insurance
• Paid Time Off
• Paid Holidays
• Employee Assistance Program