Customer Support Associate
Profitero+Shanghai, China
Posted May 19, 2026
Full Time
About the Company
Profitero+ is a leading digital commerce platform that empowers over 4,000 brands worldwide to translate data into actionable growth strategies. Leveraging advanced AI and comprehensive shelf analytics across 1,400+ retailers in 70 countries, the company delivers end‑to‑end solutions in ecommerce analytics, retail media, pricing and promotion intelligence, competitor price monitoring, brand MAP compliance, and shelf‑intelligent media. Its integrated approach unifies media, content, operations, and strategy, enabling brands to break down silos and accelerate profitable growth. With a team of digital commerce specialists stationed in 15 global hubs, Profitero+ offers activation and advisory services that set it apart as an industry leader.
Job Description
As a Customer Support Associate, you will work with Profitero+ customers to help them with product questions and ensure their success with Profitero+. You will be responsible for fielding technical questions and solving unique problems and requests.
Requirements
- Minimum Experience: Entry-level
- Fluency in business English both written and verbal is a Must
- Fluency in business Japanese both written and verbal is value-added
Benefits
- Annual leave
- China public holidays
- Access to Personal Learning Development Library
- Hands-on on-job training
- Opportunities for career growth
- Flexible working location
