IT Support / Technische Kundenbetreuung

The Projektron GmbH is looking for an IT Support employee to handle technical requests, provide 2nd level support, and contact customers via phone, conference software, and ticket system. The ideal candidate has a very good to good education in computer science, fundamental technical knowledge of Windows or Linux, XML, and IT topics, and excellent German language skills.

Requirements

• Handling of technical requests via our ticket system
• Taking over 2nd level support
• Contact with our customers via phone, conference software, and our ticket system
• Checking the feasibility of requests
• Mediator between customers, consultants, and development
• Writing XML files for configurations
• Remote installations and updates
• Creating reports with BIRT
• Hosting instance management

Benefits

• Flexible working hours models
• 30 days of vacation
• Sabbatical
• Mobile working & workation
• Family liaison officer
• Paid child sick days
• Family day
• Care days for sick relatives
• Modern offices with sit-stand tables, bright and quiet rooms, ergonomic workstations
• Flat hierarchies & open communication culture
• Employee events such as presentations, workshops, game night, crafting, employee meetings, and grilling on the rooftop
• Sport & Health initiatives such as football league, table tennis, yoga, dental supplement insurance, bike cellar, running training, showers, urban sports club, job bike leasing
• Public transport company ticket
• bAV & BU
• Shared dining area
• Muesli bar
• Organic fruit and drinks
• Individual annual training