Field Service Manager
ProMachMinnesota, United States
Posted October 23, 2025
90000 - 130000 USD year
About the Company
Pro Mach, Inc. is a leading provider of integrated packaging machinery and contract packaging services. We offer a range of products and services that help our customers improve their packaging operations and increase their competitiveness.
Job Description
Join ProMach and shine. Whether you're creative, strategic, persuasive, or mechanically inclined, there's a place for you here. Be a problem-solver, a closer, a futurist-whatever drives you. As the Field Service Manager for Brenton, you will contribute to the success of the company by leading the field service team, while combining your technical expertise and interpersonal skills to provide our clients with best-in-class service.
Requirements
- Team Leadership and Supervision – Hiring, training, coaching and evaluating technical field service team members to ensure high performance, productivity and compliance with company policies.
- Technical Leadership and Ownership – Owns all customer/site technical issues and operational execution related to the equipment/customer from installation to life span of equipment
- Customer Service Standards - Enhancing a world class, customer centric service culture throughout the team.
- Sales and Revenue Goals – Driving aftermarket service sales to meet or exceed established revenue and margin targets while aligning with overall business goals and expectations.
- Process Improvement – Identifying and implementing improvements in workflow, processes, and divisional and corporate strategic initiatives.
- Reporting and Analytics – Monitoring key performance indicators (KPIs), analyzing customer and component trends, and creating action from that data to drive targeted growth. PDCA and problem-solving methodology is critical for success.
- Additional Responsibilities:
- Ensuring efficient and accurate use of business systems, acting as the subject matter expert and primary trainer for team members.
- Backfilling team responsibilities when appropriate and necessary to maintain customer responsiveness and service continuity.
- Managing multiple projects simultaneously while maintaining attention to detail and prioritizing effectively.
Benefits
- Generous Paid Time Off
- Retirement Plan
- Comprehensive medical/dental/vision programs
- Life insurance
- 401k Matching
