General Manager - Payment Plans

Promise is a company that modernizes how government agencies and utilities support people in financial difficulty. The General Manager of Payment Plans will oversee the end-to-end business of PromisePay, a payment plan service that helps individuals repay past-due balances to utilities and municipalities.

Requirements

• 10+ years of experience in product, operations, or general management
• Experience in fintech, payments, SaaS, or regulated public-sector environments
• Track record of owning revenue or P&L and delivering strong business outcomes
• Skilled in cross-functional leadership across technical, operational, and customer-facing teams
• Highly analytical and data-driven, with experience building and managing KPIs
• Mission-driven leader committed to improving access, equity, and public-sector outcomes

Benefits

• 100 percent employer-paid health coverage
• Generous PTO and sick leave
• Lunch, snacks, and coffee provided
• Company retreats
• Hybrid work environment with three in-office days per week