Head of Technical Support

Proscia is a company revolutionizing pathology by empowering pathologists and scientists to transition from traditional microscope-based workflows to digital, AI-driven approaches. We are seeking a Head of Technical Support to lead and evolve our global Technical Support organization.

Requirements

• Extensive leadership experience in Enterprise SaaS environments
• Experience leading a team responsible for high-touch, Premium level Support
• Strong technical credibility, with prior experience as a Support Engineer or leading technical support teams
• Proven leadership experience (5+ years) managing and developing high-performing support organizations
• Ability to lead in a mature, metrics-driven environment, using data to inform decisions and improvements
• Track record of optimizing established processes, systems, and teams
• Ability to lead effectively in a globally distributed organization across all timezones
• Strong cross-functional collaboration skills and ability to influence stakeholders at all levels
• Humble, servant leadership mindset with a focus on empowering teams and driving collective success

Benefits

• Competitive pay
• Savings options
• Schedule options
• Insurance options