Section Manager, Technical Support

PTC is a global company that leads the way in transforming the physical and digital worlds. The company is seeking a Technical Support Section Manager to lead a team of engineers in supporting customers across Europe. The role combines people leadership, customer focus, and operational excellence, and requires a proven track record of managing technical or support teams, a strong customer mindset, and technical troubleshooting experience.

Requirements

• Proven leadership experience managing technical or support teams (typically 5–10+ people)
• Strong customer mindset with a passion for delivering excellent service and outcomes
• Strong understanding of technical troubleshooting methodologies and experience working with complex enterprise applications
• Ability to manage multiple priorities and customer escalations in a fast-paced environment
• Bachelor’s degree in Computer Science, Engineering, IT, or equivalent experience

Benefits

• A supportive leadership environment focused on growth and collaboration
• The opportunity to lead a diverse, international team supporting customers across Europe
• A culture that embraces challenges and celebrates achievements
• Hybrid working model with flexibility between office and home office
• The opportunity to make a direct impact on customer success at PTC