Technical Support Section Manager

PTC is seeking a Technical Support Section Manager to lead a team of Technical Support Engineers in resolving customer technical issues and improving the overall customer experience. The role combines people leadership, customer focus, and operational excellence, and requires a strong understanding of technical troubleshooting methodologies and experience working with complex enterprise applications.

Requirements

• Proven leadership experience managing technical or support teams
• Professional German and English level
• Strong customer mindset with a passion for delivering excellent service and outcomes
• Strong understanding of technical troubleshooting methodologies and experience working with complex enterprise applications
• Ability to manage multiple priorities and customer escalations in a fast-paced environment

Benefits

• Hybrid working model with flexibility between office and home office
• Supportive leadership environment focused on growth and collaboration