Technical Support Engineer
PTCBucharest, Romania
Posted April 15, 2026
Full Time
About the Company
Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you.
Job Description
Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.
Requirements
- Provide Customer Support for external customers to diagnose reported issues on PTC software and address questions related to guidance and general best practices.
- Utilize PTC’s case management tool to track or log tickets, defects, and enhancement requests for internal teams as well as related activities.
- Creating software configurations, duplicating issues and troubleshooting technical problems with PTC departments as well as with the customer.
- Create and maintain knowledge articles for customers and internal use, using KCS standards.
- Opportunities to train, mentor, as well as participate in training programs.
- Candidate must demonstrate a willingness to be proactive as well as to independently take on new challenges.