Customer Support Agent

We are looking for a Customer Support Agent to assist customers with Business Loans, Line of Credit, and Business Account products, ensuring a smooth and efficient customer experience.

Requirements

• Demonstrated customer service experience (phone based is highly advantageous)
• High degree of professionalism and a problem-solving attitude
• Exceptional verbal and written skills
• Financial experience is advantageous, but not required
• Deals well with ambiguity; adapts and embraces change
• Strong attention to detail, time management, and organisation

Benefits

• Flexible working options
• Top notch office facilities
• Diverse remote/ travel work options
• Purchase additional leave
• Up to 18 weeks paid parental leave
• Fitness initiatives
• Seasonal programs (including flu shots, massages, skin checks, wellness classes)
• Additional
• Me Days
• Access to holistic EAP coaching
• Learning days
• Learning allowance
• Leadership programs
• CliftonStrengths workshops
• Digital learning
• Biannual companywide learning weeks
• Volunteer days
• Partnership with Kiva
• Employee resource groups