Customer Support Agent
Remote RecruitmentSouth Africa • Western Cape, South Africa
Posted May 15, 2026
216000 - 216000 ZAR
Full Time
About the Company
We believe great talent knows no borders. At Remote Recruitment, we empower South African professionals by connecting them with exciting career opportunities across the globe. Our goal is to help international companies thrive with dedicated, skilled remote teams, backed by our commitment to collaboration, integrity, and growth.
Job Description
We are seeking a motivated and experienced Customer Support Agent to provide friendly, efficient, and solution-focused assistance to our customers in a fully remote role.
Requirements
- Respond to customer enquiries via email, live chat, and phone in a timely and professional manner
- Diagnose and resolve customer issues, escalating complex cases where necessary
- Maintain accurate records of all customer interactions in the CRM system
- Follow up with customers to ensure issues are fully resolved and satisfaction is confirmed
- Identify recurring issues and flag them to the product or operations team
- Contribute to the development and improvement of support documentation and FAQs
- Meet individual and team SLA targets consistently
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance