Customer Service Representative

We are seeking a motivated and customer-focused Customer Service Representative to handle enquiries, resolve issues, and build positive relationships with our clients.

Requirements

• Handle inbound customer enquiries via phone, email, and live chat in a professional and friendly manner
• Resolve customer complaints and issues efficiently, ensuring a positive outcome
• Accurately capture and update customer information and interactions in the CRM system
• Follow up with customers to confirm resolution and ensure satisfaction
• Develop and maintain a thorough knowledge of products and services to provide accurate information
• Meet individual service targets including response times and customer satisfaction scores
• Escalate complex or unresolved issues to the appropriate team or supervisor

Benefits

• 100% Remote
• Salary: R25,000/month