Help Desk Manager - Internal IT
Proven ITIllinois, United States
Posted February 27, 2026
Full Time
About the Company
Proven IT is a technology services company that delivers comprehensive managed IT solutions, including server, network, and cloud infrastructure support, as well as tiered technical assistance and virtual CIO services. The firm focuses on providing reliable, expert-level support to help businesses maintain and optimize their IT environments.
Job Description
The Help Desk Manager is responsible for the strategic leadership and operational performance of the IT Service Desk supporting employees across multiple sites and multiple states.
Requirements
- ITIL v4 Foundation certification
- 5+ years of IT Service Desk experience
- 3+ years in a Help Desk or Service Desk leadership role
- Demonstrated experience managing SLAs and KPI-driven environments
- Experience supporting multi-site and multi-state organizations
- Strong analytical and reporting skills
- Excellent leadership, communication, and coaching abilities
Benefits
- GROUP HEALTH INSURANCE
- EMPLOYER PROVIDED LIFE/AD&D INSURANCE
- EMPLOYER PROVIDED LTD
- EMPLOYEE ASSISTANCE PROGRAM
- 401K PLAN
- FINANCIAL ADVISORY SERVICES
- PERMISSIVE TIME OFF POLICY
- PARENTAL LEAVE
- FITNESS CENTER
