Tier 2 Engineer
Proven ITIllinois, United States
Posted October 29, 2025
Full Time
About the Company
Proven IT is a technology services company that delivers comprehensive managed IT solutions, including server, network, and cloud infrastructure support, as well as tiered technical assistance and virtual CIO services. The firm focuses on providing reliable, expert-level support to help businesses maintain and optimize their IT environments.
Job Description
The Tier II Engineer is responsible for resolving technical support related to hardware, software, and infrastructure. This involves troubleshooting, diagnosing problems, and collaborating with other IT personnel to ensure continuous support for Proven IT client needs. This role requires a broad understanding of IT systems and a strong ability to communicate effectively with both technical and non-technical clients.
Requirements
- Bachelor's degree in Computer Information Systems/MIS or a related field.
- 2+ years of experience in IT Tier I or Tier II field.
- Strong knowledge of customer service and Windows Server, Microsoft Active Directory.
- Excellent organizational and communication skills.
- Ability to work in a physical office and travel.
Benefits
- Group Health Insurance
- Life/AD&D Insurance
- LTD Insurance
- Employee Assistance Program
- 401K Plan
- Financial Advisory Services
- Permissive Time Off Policy
- Parental Leave Policy
- Fitness Center
