Tier 3 Engineer
Proven ITIllinois, United States
Posted February 6, 2026
Full Time
About the Company
Proven IT is a technology services company that delivers comprehensive managed IT solutions, including server, network, and cloud infrastructure support, as well as tiered technical assistance and virtual CIO services. The firm focuses on providing reliable, expert-level support to help businesses maintain and optimize their IT environments.
Job Description
The Tier III Engineer is responsible for server, network, application, and virtual CIO support related to technical troubleshooting and maintenance. The role requires expertise in hardware, software, and systems, and involves providing Tier III support to Proven IT Tier II Engineers, analyzing and investigating customer needs, and implementing Office 365 migrations.
Requirements
- Bachelor's degree in Computer Science or combination of related experience and certifications
- 7 plus years of experience working in the IT Tier II or Tier III field preferred
- Strong knowledge of customer service
- Ability to work in a physical office
- Ability to travel to client sites
- Knowledge of back up technology and cloud technology
- Strong understanding of server infrastructure
- Hyper V and VM Ware knowledge
- Experience implementing migrations
- Microsoft licensing experience a plus
- Knowledge of Cisco, Meraki networks
- Understanding of deployment software a plus: Microsoft WDS, MDT
- Advanced level knowledge of networking and operating language
- Must possess advanced level analytical, communication and technology skills
- Documentation of client work for invoicing and communication to team in IT Glue
- Must maintain confidentiality of information, and be very dependable due to the critical nature of customer needs
- Must be a self-motivated individual with a willingness to work well with others on a regular basis
- Travel up to 75%
- Ability to climb stairs and ladder
- Must be able to work in confined spaces such as but not limited to server closets, under desks, etc.
- Must be able to lift up to 50 lbs.
- Certifications (Required or Equivalent): Candidates must have at least one of the following certifications, or an equivalent credential demonstrating similar technical knowledge
- CCNA
- AZ-104
- MS-102 (Microsoft 365 Administrator)
- Cisco Meraki Solutions Specialist
Benefits
- GROUP HEALTH INSURANCE
- EMPLOYER PROVIDED LIFE/AD&D INSURANCE
- EMPLOYER PROVIDED LTD
- EMPLOYEE ASSISTANCE PROGRAM
- 401K PLAN
- FINANCIAL ADVISORY SERVICES
- PERMISSIVE TIME OFF POLICY
- PARENTAL LEAVE
- FITNESS CENTER
