Seeking a Senior Claim Manager to provide top-tier customer service for a dedicated Group Insurance National Account client.
Requirements
- Experience in STD and LTD, FMLA, and/or State Leave adjudication.
- Highly effective in delivering proactive communication across a range of channels.
- Customer-focused, with a proven ability to create and maintain strong customer relationships.
- Skilled and confident in communicating difficult messages.
- Excellent documentation skills to accurately capture telephone conversations and create clear, concise claim plans.
- Ability to understand and interpret complex and non-standard policy and plan provisions.
- Strong ability to independently navigate ambiguous situations and adapt quickly when needed.
- Excellent organizational and time management skills.
Benefits
- Market competitive base salaries, with a yearly bonus potential at every level.
- Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
- 401(k) plan with company match (up to 4%).
- Company-funded pension plan.
- Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
- Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
- Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
- Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.
- Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance.
