Assistant Manager, Customer Service Center (Face-to-Face)
Prudential plcHong Kong
Posted April 9, 2026
Full Time
About the Company
We are Prudential. For Every Life, For Every Future. Prudential has been providing familiar, trusted financial security to people for over 175 years. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange.  We are served by around 65,000 average monthly active agents and more than 200 bank partners. Prudential is focused on opportunities in the most exciting growth markets in Asia and Africa. With access to over 4 billion people in both these regions, we are investing in broadening our presence and building our leadership in the life and asset management markets. Visit our websites for more information: Prudential plc: https://www.prudentialplc.com/ Prudence Foundation: https://www.prudentialplc.com/en/prudence-foundation
Job Description
Assist Manager in providing information to customers and supervising the Customer Service Center counter team to deliver high standard of service. Assist in resources planning management, implementation of new initiatives, and preparation of reports.
Requirements
- University graduate
- Passed IIQE Paper I, III & V
- 6 years of experience in Customer Service Operations, in which 2 years in supervisory role
- Good written/spoken English/Chinese (Including Mandarin)
- Good analytical and problem-solving skills
- Able and enjoy working with people of diverse backgrounds and with strong interpersonal skills
- MS Office and MS Excel
- Highly organized self-starter, with the ability to meet tight deadlines
- Able to work independently under pressure and deal with difficult situations in a friendly manner
- Attentive to details
- Positive, pro-active and mature
- Customer focused and result-oriented
